Delivery and Returns
Dispatch Locations
We always try to dispatch from nearest location to the delivery address, so the customer does not have to pay duties and taxes. Please contact us if unsure for specific country. If your delivery destination is in different economic area, you will be contacted by email, before dispatch, to confirm possible duties and taxes upon delivery.
Payment
Payments may be made by credit or debit card.
When you place your order and select payment by card, your data is encrypted and redirected to our payments provider. We do not store or see any of your sensitive data. Our payment service provider is a PCI Service Provider Level 1 which is the highest grade of payment processing security.
Bank charges and/or customs fees payable by customer.
Delivery
* Orders paid for by Card are processed the same day when placed before 1.00pm
Delivery times vary between countries.
Express: UPS (24-72h): 28 $
Only available for the following countries : United States, Canada, New Zealand, Australia.
Returns
Customer satisfaction is our absolute priority. However, if you changed your mind, you have 20 days from the date of receipt to return any order. Applies to sealed products only. Except for any error on our part, customers are responsible for paying return shipping costs. Please contact at returns@zenius-labs.com for nearest warehouse address.
Regulations
The products offered on this website are not medicines. They are nutritional supplements, regarded as such in United States and European Community countries, which benefit from the free movement of goods within the EC. You should, however, check the legal status of these products in your country of residence. These products are sold neither for the purposes of diagnosis, prevention nor treatment of diseases. If you are suffering from a disease, you should consult a doctor. Women who are pregnant or breastfeeding, children under 12 and people receiving medical treatment should, in general, refrain from taking nutritional supplements except on the advice of their therapist. The photographs on this website are intended as a guide only and are non-contractual; actual products may differ from the photographs. We reserve the right to dispatch our products from any state in the United States or any country in the European Community.
Confidentiality
Personal data is collected only when provided voluntarily by visitors to this site, and only to the extent that they are submitted or sent to those departments responsible for processing your order.
We will not use identifiable personal data for direct marketing or any follow-up which has not been allowed by you.
We will only use identifiable personal data provided by you for internal purposes within the Zenius-labs.com and its associated sites, which may potentially include passing them to third party business partners for subsequent processing, in line with the purposes for which they were initially collected, and only on condition their continued confidentiality is guaranteed.
Most of our departments do not require you to register and you can thus visit our site without revealing your identity.
Devices such as “cookies” and “tags” may be used to help visitors navigate the site and complete registration procedures more easily and effectively.
Should you wish to request information, or complain about the current Declaration of Confidentiality, or make any recommendations or comments about improving it, we would be grateful if you could send us an email.