Below are some commonly asked questions related to our products.
If you don’t see the answer to your question, feel free to contact our friendly customer service team.
FREQUENTLY ASKED QUESTIONS
We always try to dispatch from nearest location to the delivery address, so the customer does not have to pay duties and taxes.
Please contact us if unsure for specific country. If your delivery destination is in different economic area, you will be contacted by email, before dispatch, to confirm possible duties and taxes upon delivery.
Our online store accepts the following credit and debit cards:
Pre-paid credit or gift cards from Visa or MasterCard.
Only one payment source can be used per order, and the entire amount of your purchase must be covered by a single card. In addition, the billing address you provide in the cart must match the address associated with your purchasing card.
We do not see or store any payment related sensitive data. Payment information security is ensured by Stripe®.
Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.
Orders will typically arrive 3-5 business days after time of shipment, depending on the country. For more specific list please refer to delivery and returns.
All our ingredients come from quality suppliers and each raw material spec. is ensured to meet our needs. Only those ingredients that meet our strict quality requirements are used to manufacture finished products.
Our supplements are manufactured under strict quality control in GMP certified facilities.
We take your security very seriously and have an ‘https’ designation on all pages on zenius-labs.com that houses secure information. This is indicated in the URL you see when you visit these pages on our website.
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Zenius Labs, LLC
530-B Harkle Road,
Santa Fe, NM 87505